Shipping & Returns

All returns must be authorised before item is sent back. If you are returning an item merely because you change your mind about the purchase made, we will offer you a reimbursement, exchange or credit note at our discretion provided that:

  • The item is in original condition, uninstalled and without any signs of wear and tear and the packaging intact. You must adequately package any product you are returning to us to ensure that is not damaged during return delivery to our warehouse.
  • Item is returned within 30 days of purchase with proof of purchase at hand.
  • Upon return, item will be subject to through inspection on return, which may take up to a week. Refunds will not be processed immediately upon the return of the product.
  • Attention: LED MIRRORS are fragile and must be handled with care. Please check and inspect item upon receipt and before you sign for Carrier. No claims for damages will be accepted after purchase.
  • 15% restocking fee applies on all returns deemed refundable.
  • It is your responsibility to ensure that the goods are suitable for your purpose prior to ordering (including whether there is appropriate and safe access to your delivery address for delivery of the goods).

Bathex Pty Ltd will offer a replacement provided that proof of fault/damage is present. A warranty form must be completed for each claim. See link below or visit the warranty section of our website for more information.

https://bathex.com.au/warranty-claim/

All claims are to be made within 24 hours of receiving the product.

Depending on the nature of the issue, a service call will be placed with the manufacturers in instances where immediate replacement is not possible, which may take up to 10 days.
Bathex will offer refund/ exchange if the customer is not happy with item or does not fit the description of the product.
Bathex will not be liable for any out of pocket expenses incurred for labour, as warranty only includes parts. Bathex is not liable for any loss, damage, cost, expense or injury you or any third part as a result of mishandling or wrongful installation. All installations must be carried out by a certified installer/plumber.